Sens.ai offers a 1-year warranty for hardware defects. If your hardware fails within this period, Sens.ai will repair or replace your headset.
Personal users: please contact support@sens.ai for warranty inquiries.
Pro users: please contact professionalsupport@sens.ai for warranty inquiries.
Coverage Details: The warranty covers manufacturing defects or issues that inhibit your ability to use the product.
Exclusions: Damage resulting from misuse of the product is not covered under warranty. Examples are:
- Dropping or impact damage
- Breaking the devices
- Unauthorized modifications or repairs
- Typical wear and tear
Warranty Period after exchange: If you’ve received a warranty replacement, your coverage will last for the remaining period of the original warranty or 90 days from receiving your new device —whichever provides the longer coverage.
Warranty Process: The warranty process may include initial troubleshooting with our development team. If your device is deemed eligible, replacement sensors and/or an exchange may be provided. For app issues, such as bugs or troubleshooting, please email us.
Personal users: please contact support@sens.ai for warranty inquiries.
Pro users: please contact professionalsupport@sens.ai for warranty inquiries.
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