What is the Warranty process?

Modified on Tue, 12 Mar 2024 at 01:06 PM

Sens.ai offers a 1-year warranty for hardware defects. If your hardware fails within this period, Sens.ai will repair or replace your headset. Please contact support@sens.ai for warranty inquiries.

Coverage Details: The warranty covers manufacturing defects or issues that inhibit your ability to use the product. 

Exclusions: Damage resulting from misuse of the product is not covered under warranty. Examples are:

  • Dropping or impact damage
  • Breaking the devices
  • Unauthorized modifications or repairs
  • Typical wear and tear 

Warranty Process: The warranty process may include initial troubleshooting with our development team. If your device is deemed eligible, replacement parts and/or an exchange may be provided. For app issues, such as bugs or troubleshooting, please email support@sens.ai

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