Signal Check Issues - Troubleshooting if all sensors are registering at zero

Modified on Mon, 26 Feb 2024 at 06:14 PM

In the event that all the headset sensors are registering at zero while trying to get a Signal Check, do the following to do a full reset:


1) Turn off the headset

2) Fully close the Sens.ai App

3) Go into Bluetooth settings and forget any paired Sens.ai devices

4) Restart your phone or tablet

5) Open the Sens.ai App

6) Turn on the headset and follow the steps to pair the headset and the app

7) Attempt to start a new training session and signal check.


If there are still challenges after the full reset, please reach out to our support team at support@sens.ai.

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