Most signal checks take between 30 seconds and two minutes to complete. The 4 sensor indicators on the headset profile diagram count up from 0% to 100%. Once they hit 100%, a 6-second countdown will occur - you must remain still during this countdown or it will restart.
Please review the following tutorial videos:
7 Steps of Putting on your Sens.ai Headset
If you're still having challenges please take note of how the headset fits:
- Does the headset feel comfortably snug & tight? Or does it feel loose?
- Can you feel all three sensors equally on your head?
- If you press on the front sensor does the rear sensor lift off and vice versa?
If your headset feels loose, please email support@sens.ai for assistance.
Some other tips to note to assist with Signal Checks:
- Ensure the Sensors are as tight as possible - turn counterclockwise to tighten.
- Only use tap or mineral water.
- Make sure that the headset is not charging and do not hold onto anything charging while doing a signal check (e.g. mobile device).
- Check the placement of the headset - the front sensors should be just behind the hairline and the middle sensor should almost be in line with the ears.
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