I am having trouble completing a signal check.

Most signal checks take between 30 seconds and two minutes to complete. The 4 sensor indicators on the headset profile diagram count up from 0% to 100%. Once they hit 100%, a 6-second countdown will occur - you must remain still during this countdown or it will restart.

If you are running into issues, please follow this link to view our tutorial videos. 

Try each of the following steps if you are still having trouble:

Prior to putting on the headset

1. Ensure your device is NOT plugged into the charger.

2. Double-check that your headset is on the correct way (the ear cup labeled "L" is on the left ear, and the ear cup labelled "R" is on the right ear).

3. Apply more water (moving the headset while it is on your head can pull water off the sensors).

4. Part your hair under the sensors to bring the sensor closer to your scalp. Thick hair can bunch, particularly at the rear sensor.

5. Ensure all sensors are tight. To tighten the sensors, gently twist the gold ring counterclockwise

Putting on the headset

1. When putting on the headset, lift it above your head and then place it straight down to avoid losing water.
2. Place a finger above the front and back brainwave sensors. Press down gently and wiggle in place.
3. Press down on the rear brainwave sensor. Is there a gap between the sensor and your scalp? If so, try shifting the headset forward.
4. Press down on the front brainwave sensor. Is there a gap between the sensor and your scalp? If so, try shifting the headset backward.
5. Confirm that the weight of the headset feels evenly distributed between the front and back sensors. If not, you may need to shift the headset slightly forward or backward.
6. The headset should fit snugly. Hold the ear cups and pull the band down to tighten. 

*If your headset feels loose, please email [email protected] for assistance

Other Tips to be aware of during Signal Checks 

1. Ensure the ear pad sensors are in contact with your skin. Clear away hair from around the ear pads.
2. Try to limit blinking. Frequent blinking can disturb signal quality. This impacts the front sensor the most.
3. Try to reduce swallowing. Swallowing frequently introduces muscle noise into the signal and interrupts the heart rate sensor.
4. Relax your jaw. Clenching your jaw creates muscle noise in the brainwave signal.

*If you are having trouble getting a good heart rate signal, try shifting the left ear cup slightly forward or back. Your device may also be positioned too far forward or too far back. Try adjusting this and try again.