How do I clean the Sens.ai headset & sensors?

To ensure proper hygiene and maintain the longevity of your device, please follow these cleaning guidelines.

After Each Use:

• Wipe down the entire headset and sensor(s) using alcohol-free disinfecting wipes (for example, wipes with quaternary ammonium compounds as the active ingredient). 
• Focus on all surfaces that come into contact with skin or hair.

Do not use bleach, abrasive cleaners, or products containing alcohol on the headset or sensors.

Deep Cleaning (1-2x weekly or as needed):

• Submerge the sensor(s) completely in alcohol free liquid disinfectant (for example, Lysol® All-Purpose Cleaner or other disinfecting solution with similar active ingredients).
• Soak for 5–10 minutes.
• Rinse thoroughly under clean running water for at least 1 minute to remove any cleaner residue.
• Air dry only — place the sensor(s) in a clean, dry area and allow them to dry fully before next use.

DO NOT:

• Use bleach, abrasive cleaners, or products containing alcohol on any part of the sensor or headset.
• Vigorously rub or heat dry the sensor or headset.
• Use rough cloths or brushes on the sensor or headset surface.

DO:

• Handle with care — always hold sensors gently by the gold metal rim. Take care when adjusting earcups or storing headset.
• Ensure thorough rinsing after deep cleaning to prevent any buildup that may affect function.
• Use only alcohol free disinfectant.