How do I clean the Sens.ai headset & sensors?

Modified on Fri, 6 Jun at 9:13 AM

To ensure proper hygiene and maintain the longevity of your device, please follow these cleaning guidelines.


After Each Use:

  • Wipe down the entire headset and sensor(s) using alcohol-free disinfecting wipes (for example, wipes with quaternary ammonium compounds as the active ingredient)
  • Focus on all surfaces that come into contact with skin or hair.


Do not use bleach, abrasive cleaners, or products containing alcohol on the headset or sensors.



Deep Cleaning (1-2x weekly or as needed):

  • Submerge the sensor(s) completely in alcohol free liquid disinfectant (for example, Lysol® All-Purpose Cleaner or other disinfecting solution with similar active ingredients).
  • Soak for 5–10 minutes.
  • Rinse thoroughly under clean running water for at least 1 minute to remove any cleaner residue.
  • Air dry only — place the sensor(s) in a clean, dry area and allow them to dry fully before next use.


DO NOT:

  • Use bleach, abrasive cleaners, or products containing alcohol on any part of the sensor or headset.
  • Vigorously rub or heat dry the sensor or headset.
  • Use rough cloths or brushes on the sensor or headset surface.


DO:

  • Handle with care — always hold sensors gently by the gold metal rim. Take care when adjusting earcups or storing headset.
  • Ensure thorough rinsing after deep cleaning to prevent any buildup that may affect function.
  • Use only alcohol free disinfectant.


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