If there is only audio coming from one side of the headset, please try the following:
Sens.ai Audio Balance
- Launch the Sens.ai app and turn on the headset - allow the headset and the app to connect/configure
- Once connected - press "Profile" on the bottom right-hand side of the app screen
- Select "Headset Information"
- Press "Adjust Audio Balance"
- Adjust the audio balance slider to see if there is any change
If you're able to find a "balance point" for the audio where it comes through clearly in both sides, try doing a Train or Boost session.
If the issue persists, please try using the headset as a pair of regular headphones and listen to some music:
Bluetooth Audio Only
- Ensure all other apps on your phone requiring Bluetooth connection are closed.
- Also make sure that there are no other devices competing to make a Bluetooth connection with your phone.
- Shutdown the Sens.ai app, turnoff BT on your phone and turn off your headset
- Turn on your phone’s BT as well as the headset - do not launch the Sens.ai app - ensure that the headset is only connected as audio
- Listen to some music
If you have further questions or concerns, please reach out to support@sens.ai and our Support team will be able to provide further assistance.
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