What should I do if my headset won't turn on?

Modified on Thu, 12 Dec at 3:57 PM

If your Sens.ai headset isn’t powering on, follow these steps:

  1. Check the Charge
    Ensure your headset is fully charged. You’ll know it’s ready when the green LED light on the right ear cup turns off.

  2. Perform a Reset
    If the headset still doesn’t turn on, it may require a reset. Please refer to this guide for step-by-step instructions: Headset Reset Instructions


Still need help? Reach out to us at [email protected]


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