If the green LED indicator on your Sens.ai headset does not illuminate when plugged in, please follow these steps to help us quickly diagnose the issue:
First, connect your GeniusPulse Controller to a power source.
Is the controller’s LED light turning green when plugged in? This helps confirm whether the controller is receiving power correctly.
Next, reconnect your headset to the charger.
If the controller's LED lights up but the green LED light on the right ear cup of the headset remains unlit, it may simply require a longer charging period.
Please charge for a minimum of 3-4 hours.
To assist us in troubleshooting further, please:
Note any colors or blinking patterns you observe on the headset during charging.
If possible, email us a short video showing how your device is connected and charging. This will help us assess the situation more accurately and guide you through the next steps.
Please reach out to professionalsupport@sens.ai for further assistance if needed.
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